FAQ

Frequently Asked Questions

Every Answer You Need
Before Applying

Honest answers to the questions we hear most. Can't find yours? WhatsApp us — we respond within 24 hours.

Home / FAQ
📥 GUP Candidate Handbook

Full program guide — eligibility, process, fees & life in the USA

⬇ Download Free
🎓 Eligibility
Who is eligible to apply?+
Interns ($4,290): Currently enrolled in a hospitality/culinary degree outside the USA, or graduated within the last 12 months.
Trainees ($4,990): Hold a relevant degree + 1yr work experience outside USA, OR 5+ years documented hospitality experience. Both require a valid passport and Advanced English B2/C1.
Which countries can apply?+
All countries worldwide — Kenya, Nigeria, South Africa, Colombia, Mexico, Philippines, Jamaica, India, Peru and more. You need to be able to obtain a J-1 visa from the U.S. Embassy in your country.
What English level is required?+
Advanced English at B2 or C1 level (CEFR). Assessed during your Phase 1 English Proficiency Interview. You must communicate clearly with U.S. hotel guests and management in a luxury environment.
I graduated over 12 months ago — am I eligible?+
Yes, as a Trainee. You qualify as long as you have at least 1 year of relevant hospitality work experience outside the USA. The Trainee program fee is $4,990.
💰 Fees & Refunds
For the full fee breakdown, visit our Programs page →
What is the $20 intake fee for?+
The $20 covers manual review of your documents against J-1 requirements. Non-refundable as it covers work already performed.
Do I pay the full amount upfront?+
No. GUP uses a success-based model: $20 to start, $450 after eligibility is confirmed, and the remaining balance only after you receive a formal job offer from a U.S. host property. You pay nothing significant until we place you.
What if my visa is denied?+
GUP refunds your paid program fees minus a $1,000 administrative fee covering non-recoverable SEVIS, insurance, and legal costs. The $20 and $450 initial fees are non-refundable.
What costs are NOT included in the GUP fee?+
Three third-party costs are your responsibility: (1) U.S. Embassy MRV appointment fee (~$185), (2) international airfare, and (3) personal settlement funds of $1,000–$1,500 for your first weeks before your first paycheck.
📋 Visa & Documents
What is the DS-2019 and why do I need it?+
The DS-2019 is the Certificate of Eligibility for Exchange Visitor Status — the core legal document to apply for your J-1 visa. GUP issues this through our State Department-designated sponsor — included in your program balance.
What documents do I need to prepare?+
Valid passport (18+ months validity), transcripts, CV, professional headshot, and recommendation letters. Some hosts may require police clearance or medical tests.
How long does the whole process take?+
On average 1–3 months from application to U.S. arrival. We recommend starting at least 3 months before your target date.
🏠 Housing & Life in the USA
Is housing guaranteed?+
Host properties arrange housing (on-site or nearby). Rent is deducted after the 14-day Soft Landing grace period.
Can I work a second job?+
No. Regulations restrict J-1 participants to their assigned host property only. Unauthorized work results in immediate termination and visa revocation.
Can I choose which U.S. state I go to?+
We consider your preferences, but prioritize matching your skills with the best available host property. Our placements span luxury resorts across the USA — Florida, California, New York and beyond.
What happens at the end of 12 months?+
After 12 months you return home. 5-star U.S. experience on your resume opens global doors — many alumni go on to senior management roles worldwide.

Still Have a Question?

Our coordinators respond within 24 hours — WhatsApp is fastest.

💬
G
GUP Assistant
● Online
Global Umbrella Placement